Privacy policy

Last Updated: May 13, 2025

This Privacy Policy explains how BIS cart Online (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit or interact with our website, BIS cart or use any of our services (collectively, the “Services”).
Throughout this document, the terms “you” or “your” refer to anyone using our Services, including visitors, customers, or individuals whose data we may process as part of our business operations.

By using or accessing our Services, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree, please stop using our Services immediately.

1. Updates to This Policy

We may revise this Privacy Policy periodically to reflect updates in our practices, legal requirements, or operational needs. Any changes will be published on this page with an updated “Last Updated” date. When required by law, we will take additional steps to notify you of significant updates.

2. Information We Collect

We collect personal data to provide and improve our Services. The type and amount of information we collect depend on how you interact with us.

A. Information You Provide Directly

You may share personal information with us when you:

  • Create an account or make a purchase

  • Contact our customer service team

  • Subscribe to marketing communications

This information may include:

  • Contact details: name, email address, phone number, billing and shipping addresses

  • Order details: product information, payment confirmation, and transaction details

  • Account details: username, password, and security questions

  • Customer support details: information provided in messages or inquiries

Some Site features may not function properly if you choose not to provide certain personal information.

B. Information We Collect Automatically

When you visit our Site, we automatically collect Usage Data, such as:

  • IP address, browser type, and device details

  • How you navigate and interact with our website

  • Connection and session information

We use cookies, pixels, and other tracking technologies to analyze trends, administer the Site, and personalize your experience.

C. Information from Third Parties

We may receive your information from trusted partners, including:

  • Shopify, which powers our online store

  • Payment processors, who handle secure payment transactions

  • Analytics and advertising partners, who help us understand user behavior and improve our marketing

All third-party data is managed according to this Privacy Policy and applicable law.

3. How We Use Your Information

We use your personal information to operate our business and deliver high-quality service. This includes:

  • Order fulfillment and customer support – to process payments, ship products, and communicate about your orders

  • Marketing and promotions – to send updates, offers, and product recommendations

  • Security and fraud prevention – to protect against unauthorized transactions and malicious activity

  • Service improvement – to understand user preferences and enhance your experience

If you maintain an account with us, you are responsible for keeping your login credentials confidential. Please contact us immediately if you believe your account has been compromised.

4. Cookies and Tracking

We use cookies and similar technologies to personalize and improve your browsing experience. These help us:

  • Remember your preferences and past actions

  • Analyze traffic and performance

  • Serve tailored advertising

You can control cookies through your browser settings, but disabling them may affect site functionality.
For more information about Shopify’s cookies, visit: https://www.shopify.com/legal/cookies

5. How We Share Your Information

We may share your information in the following situations:

  • With service providers who perform business functions on our behalf (e.g., shipping, payment processing, IT support)

  • With business partners and affiliates for marketing and operational purposes

  • When legally required, such as responding to a court order or protecting our rights

  • In business transfers, such as a merger, sale, or bankruptcy

We never sell or disclose sensitive personal data without consent.

6. Links to Other Websites

Our website may include links to external sites not operated by us. We are not responsible for their privacy practices or content. Please review their policies before sharing any personal information.

7. Children’s Privacy

Our Services are not directed toward children, and we do not knowingly collect information from individuals under 16 years old.
If you believe a child has shared personal data with us, contact us immediately so we can remove it.

8. Data Security and Retention

We take appropriate technical and organizational measures to protect your information, but no system is entirely secure.
We retain your data only as long as necessary to fulfill our contractual and legal obligations, resolve disputes, or enforce agreements.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access / Know – Request a copy of your personal information.

  • Delete – Ask us to erase your personal data.

  • Correct – Request correction of inaccurate data.

  • Portability – Obtain your data in a transferable format.

  • Restrict Processing – Limit how we use your data.

  • Withdraw Consent – Revoke permission for data use (where applicable).

  • Appeal – Challenge decisions related to your privacy requests.

To exercise these rights, contact us via the details below. We may request verification before processing your request. We will not discriminate against you for exercising any of your privacy rights.

10. Complaints

If you have a privacy-related concern, please reach out to us first. If you remain unsatisfied, you may have the right to contact your local data protection authority.

11. International Data Transfers

We may store and process your information outside your country of residence, including in regions where privacy laws differ.
When transferring data from Europe, we rely on lawful transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent frameworks.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, please contact us at:

Email: shrie.kala1@gmail.com 
Company: BIS cart
Website: BIS cart