Refund policy

1. Return Policy

If your order arrives damaged or defective, please notify us within 2 days of receiving your package.
Our team will arrange a return pickup, and once the product is inspected, we will either send a replacement or process a refund, depending on your preference.

To qualify for a return:

• The product must be in its original packaging and condition.

• An unboxing video is mandatory for return approval. This helps us verify that the item was received in the same condition as shipped.

2. Refund Policy

Your satisfaction matters to us. If you’re not fully happy with your purchase, you may request a refund within 2 days of delivery.
Please ensure that:

• The item is unused, unworn, and returned in its original packaging.

• Once the returned item is received and inspected, your refund will be processed within 7 business days.

Refunds will be credited to your original method of payment unless otherwise specified.

3. Return & Refund Process

To start the return or refund process, please contact our customer support team at shrie.kala1@gmail.com .
Include the following details in your email:

• Order ID

• Product name

• A brief description of the issue

Our team will respond promptly and guide you step-by-step through the return procedure.

✅ Important Notes

• Returns are only accepted for damaged, defective, or eligible unused items reported within 2 days of delivery.

• Items returned without an unboxing video or in used condition will not qualify for a refund or replacement.

• Refunds take up to 7 business days after inspection to reflect in your account.